Kingdom Security Services Limited
holds SIA approved contractor status
for the provision of Manned Guarding Services

Training

Background

In 11 May 2001, an Act of Parliament established the Private Security Industry Act. The act regulates the industry and states that those working within it will need to be licensed to operate. In line with our obligations under the act, our company has now a department focused solely in the provision of training in the core competencies required for frontline officers to be licensed. These core competencies are Basic Job Training (BJT) and Conflict & Communications Management, otherwise referred to as Unit 1 & Unit 2 respectively.

Basic Job Training (Unit 1)

This course is divided into 12 modules that take a minimum of 3 days. These modules cover the following subjects:

Introduction to the Security Industry and Roles and Responsibilities of a Security Officer
Customer Care and Social Skills
Equality & Diversity
Patrolling
Access Control
Searching
Security & Emergency Systems
Fire Awareness
Health & Safety at Work
The Law: England and Wales, Scotland and Northern Ireland
Emergencies
Communications and Reporting

Course Content:

Introduction to the Security Industry and Roles and Responsibilities of a Security Officer

The aim of this module is to introduce new Security Officers to the industry and identify their role within it.

By the end of the session the officers will be able to:

Define the key purpose of the security industry
Identify the key players in the security industry
Define "Professional development"
State the main objectives of a Security Officer
List the qualities of a security officer
Explain the importance of control rooms
List the equipment required by a security officer
Define the term "Confidentiality"

Customer Care and Social Skills

The aim of this module is to discuss the care and skills required when dealing with customers.

By the end of the session the candidates will be able to:

Identify who customers are
Explain the meaning of customer care
List the six golden rules of customer care
Describe how to maintain food customer care
Stare what is meant by professional image
Define types of behaviour

Equality & Diversity

This module aims to discuss the issues of diversity, equal opportunities and discrimination with the following objectives:

Candidates will be able to:

State what is meant by equal opportunities, prejudice and stereotyping
State the relevance for security officers of the race relations act, the sex discrimination act and the disability discrimination act
Describe what is meant by ADP

Patrolling

By the end of this session candidates will be to:

Explain the different types of patrols, their importance, and the checks that should be made
Identify actions to be taken before starting a patrol
State equipment needed when patrolling
Describe and explain clocking procedures
Explain the importance of vigilance and of using local and site knowledge when patrolling

Access Control

The module discusses the control of access to a site.
At the end of the session, candidates are able to:
Define the purpose of access control
List different methods of providing access control
List typical related duties to be performed in a reception area, and at a gate-house
Explain what is meant by visitors from statutory agencies

Searching

Here the search procedures are discussed and explained enabling candidates to:
List the conditions that have to be in place before searching can be carried out
Explain a security officer's rights of search
Define the 4Ps of searching
Explain the different types of search
Describe the procedure of carrying out personal and vehicle searches
State the actions to be taken in the event of a refusal to be search
Describe the typical search documentation
State the actions to be taken when property is found

Security & Emergency Systems

The tutor discusses the different types of security and emergency systems such that the candidates are able to:

State the purpose of the different types of security systems
Describe the principles of an electronic system
Describe the main features of security and emergency systems
Describe operator controls and indicators
List the action to take in response to alarm activations
Explain the meaning of the term false alarm
Explain how security systems can help security officers in their job

Fire Awareness

The aim of this module is to discuss the importance of the fire safety awareness in the Security Officers role.

The Officers is then able to:

Explain the nature of fire
List the three elements that must be present for fire to exist
Identify the classifications of fire
Describe the different types of fire extinguishers
State other types of fire fighting equipment
Explain the actions to be taken upon discovering a fire

Health & Safety at Work

The module covers health & safety in the work place.

Candidates are able to:

Define the main areas of health and safety legislation
Explain the responsibilities of the employer, employees and self employed
Describe safety signs and signals
Explain the term manual handling
State the precautions to be taken against HIV, Hepatitis and other infectious diseases
List the items of protective clothing that may be needed by the security officer

The Law: England and Wales, Scotland and Northern Ireland

The aim is to discuss law and its relevance to the role of a security officer in England and Wales so that candidates are able to:

Demonstrate an understanding of civil and criminal law
State the correct procedure to be used when dealing with a trespasser
Define relevant legislation and crimes
State the action to be taken when controlling evidence
List the five types of evidence
Demonstrate reporting procedures following a crime
Explain the relevant article of the human rights act
State the implications of the data protection act

The module also deals with the relevant sections of Northern Ireland and Scottish law.

Emergencies

Candidates are able to:

Define the term emergency
List different types of emergency and the associated problems and actions
Explain how to deal with an emergency using the 4 Cs
Explain the procedure for making emergency calls
List the actions to be taken in the event of fire, personal injury, or a bomb threat call
Describe the role of the security officer in evacuations

Communications and Reporting

This last and final module in unit 1 discusses the purpose of communication and reporting with the objective that candidates will be able to:

Explain the different types of communication
Describe the correct us of radios
List the different types of reports and registers
Explain the reasons for raising a report and the content required
State the basic techniques to be used in report writing
Explain the use of a note book
Explain the content and importance of a hand-over

At the end of the course candidates will sit for an examination and successful candidates will receive a certificate from National Open College Network

Communication and Conflict Management (Unit 2)

This is a one day 7 hours course that covers the following modules and its component parts:

Module 1- Avoiding Conflict and Assessing Risk

Introduction

Assessing and Reducing Risk

Self Awareness

Proactive Service Delivery

Module 2-Defusing Conflict

Communication Skills

Signalling non Aggression

High Risk Conflict

Module 3- Resolving Conflict

Module 4- Learning from conflict/Post incident considerations

At the end of the course candidates will sit for an examination and successful candidates will receive a certificate from National Open College Network